Delivery

Where do you deliver?

We ship to most countries worldwide. Simply select your country using the globe in the top-right corner of your browser. If your country isn’t listed, our local distributors can help you place an order directly. Find your local distributor on our Distributors page.

Please note: we don’t ship to PO boxes or freight-forwarding addresses.

How long will delivery take?

Delivery times vary depending on your location:

Estimated delivery times by destination
Destination Delivery time
UK Mainland Delivered in 2 days from dispatch
US Mainland Delivered in 4 days from dispatch
EU Delivered in 2–5 days from dispatch

How much is delivery?

Delivery prices vary depending on your location:

Delivery prices by destination
Destination Price
US Mainland Free delivery on all orders
Alaska, Hawaii and Puerto Rico $10
UK Mainland Free delivery on all orders
EU Free delivery on all orders

When will my order be dispatched?

  • Orders placed before 3pm (local time), Monday–Thursday are usually shipped the same day
  • Orders after 3pm are usually shipped the next working day
  • Orders after 3pm Friday are usually shipped on Monday

We don’t dispatch orders on weekends or bank holidays.

How do I track my order?

Once your order has shipped, we’ll email you:

  • A tracking number
  • A link to track your delivery

You can also track your order by logging into your account, or visiting our Track Your Order page.

We ship with:

  • US: FedEx and UPS
  • UK: DPD
  • EU: DHL

My order hasn’t arrived — what should I do?

First:

  • Check your tracking link
  • Look for a missed delivery card
  • Check if your parcel is at a local depot or collection point

If you still need help, contact our support team with your order number through live chat or via our Help Centre — we’ll get it sorted quickly.

Where will my order be shipped from?

We dispatch from the following locations:

  • US orders: shipped from the US
  • UK orders: shipped from the UK
  • EU orders: shipped from Germany (except France & Ireland, which are shipped from the UK)

Taxes, duties and fees

Will I pay import duties or extra fees?

It depends on where you’re ordering from:

  • US: Sales tax is added at checkout. We collect sales tax in the following states:
    • California
    • Florida
    • New Jersey
    • New York
    • Tennessee
    • Illinois
    • Washington
    • Mississippi
  • UK: All prices are inclusive of VAT
  • EU: With the exceptions of France and Ireland, all prices include VAT

Who is responsible for import duties?

For international orders, you’re considered the 'importer of record', so any applicable customs duties or taxes are your responsibility. We recommend checking with your local customs office before ordering.

Need more help?

If you have any questions about delivery, tracking, or returns, our support team is here to help — just reach out via live chat or visit our Help Centre.



!